Our standard shipping for Greetings Cards, Mounted Prints, Face masks and Socks is 1st class and 2nd class for everything else. Please select UK Expedited shipping or UK Tracked at check-out to upgrade to 1st class or tracked shipping.
Our standard shipping for Greetings Cards, Mounted Prints and Face masks is not Tracked. Please select International Tracked at checkout if you would like to upgrade your shipping. We are sorry but we are not able to provide an update on the whereabouts of your item if you do not select the Tracked upgrade.
Our standard shipping for everything else is Tracked. However if you would like your items even faster, please select the Courier option at checkout (USA, Canada and Europe only).
Just contact me within: 3 days of delivery
Ship items back to me within: 7 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
In the, hopefully unlikely, event that you are unhappy with your order, please let us know immediately and, at minimum, within 3 days of receiving your order.
Buyer pays return postage and the item should be returned in its original packaging (where possible). A refund of the order value will be issued on receipt of the returned item.
In the, again hopefully unlikely, event of damage to your order, please let us know immediately and, at minimum, within 3 days of receiving your order. We require that you either return the damaged item to us or send evidence of the damage in the form of photographs before we can issue a refund or send a replacement.
If your item does not arrive and you have not selected Tracked shipping, we are afraid but we are unable to provide any information on it's whereabouts. Occasionally orders are returned to us if the address provided was incorrect, incomplete or if a delivery note was left and the item was not called for by the recipient. In this case, we will contact you and you can decide if you would like to pay for us to re-send it.
In case of any other problems, please contact us direct via the Etsy Conversation option or via email on email@example.com so we can reach a resolution.