UK customers: Standard shipping is usually 2nd class post (except Greetings cards and Magnets which are shipped 1st class as standard) and aims to deliver within 2- 3 days. Please select expedited shipping if you would like to upgrade to 1st class.
International customers: We have upgraded all of our shipping to Tracked (except Greetings cards and Magnets). Your tracking number will be advised at time of shipping.
Just contact me within: 3 days of delivery
Ship items back to me within: 7 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
In the, hopefully unlikely, event that you are unhappy with your order, please let us know immediately and, at minimum, within 3 days of receiving your order.
Buyer pays return postage and the item should be returned in its original packaging (where possible). A refund of the order value will be issued on receipt of the returned item.
We regret that we cannot offer refunds for customised/bespoke items.
In the, again hopefully unlikely, event of damage to your order, please let us know immediately and, at minimum, within 3 days of receiving your order. We require that you either return the damaged item to us or send evidence of the damage in the form of photographs before we can issue a refund or send a replacement.
In case of any other problems, please contact us direct via the Etsy Conversation option or via email on email@example.com so we can reach a resolution.